Jorge Carlos Pontón
Technical Communicator
     


    PROFILE: 

     


    +15 years as IT Consultant 
    Specialized on Business Process Re-engineering and Transformational Leadership

     



    PROFESSIONAL EXPERIENCE:

     

    May 2013 - to present   Assistant Consultant - Technical Project Manager
    Tata Consultancy Services - Zapopan (Guadalajara), Mexico


    Aug 2012 - May 2013   Technical Writer & Project Manager
    inteliDocs / GBR Inversiones inmobialiarias - Mexico City, Mexico

     

    Aug 2012 - Jul 2012   IT Governance Coordinator / Business Process Analyst /  IT Project Manager 
    MAXCOM Telecomunicaciones / GETECSA (Gestión de Tecnología S.A.) - Mexico City, Mexico

     

    Sep 2009 - Jul 2010   Project Management & Technical Writing Specialist
    inteliDocs – Gálvez Campos y Asociados - Mexico City, Mexico

     

    Jan 2003 – Feb 2009   Resource Planning and Management Coordinator / Planning Analyst / Vacational Guide RCI Global (Resort Condominiums International Mexico), Indianapolis, IN, USA / Mexico City, Mexico

     

    Mar 2002 - Dec 2002   Technical Writing Manager / Project Leader
    WeSolve / Microsoft Mexico - Mexico City, Mexico

     

    Aug 2000 – Mar 2002   Technical Writing Manager
    ONSOFT Technologies - Mexico City, Mexico

     

    Jun 1998 - Jun 2000   Technical Writer / Business Process Engineer / Systems Analyst
    Grupo Cynthus / Aeromexico - Mexico City, Mexico

     


    EDUCATION:

     

     
    Escuela Bancaria y Comercial, Mexico City, MX, 1998 – 2000
    Degree in Business Administration
     
    Universidad Anáhuac del Sur, Mexico City, MX, 1995 – 1997
    Marketing Degree

     


    LANGUAGES:

     

    Spanish: native
    English: very good in all skills (fluent conversations for business and technical topics)
    Portuguese: intermediate, read, written and spoken
    French: basic, read and written
    German: basic, read and written

    Toastmasters International: Member since 2012. 

     


    CERTIFICATIONS:

     


    Master Data Management, The Arts of Science - Udemy.com 2018

    CompTIA Mobility+, TCSL - Guadalajara 2018

    Certified Agile Leader, ScrumAlliance - Mexico City. 2018

    Bitcoin and Blockchain Fundamentals Certification - IBM, Udemy.com 2017

    Scrum Fundamentals Certified, Scrum.Org - Guadalajara, Jalisco, MX 2017

    ScrumMaster Accredited Certification with Enterprise Scrum, ScrumAlliance - Guadalajara / Mexico City 2018

    PMI, Certified Associate in Project Management -  Executrain - Zapopan, Jalisco, MX 2014


    Brazilian Portuguese Level B2 - Conexao Brasil - Guadalajara, Jalisco, MX 2015

    MCP - Microsoft Certified Professional - Kapellman, Mexico City, MX, 2010

    Dale Carnegie Training, Effective Communications and Human Relations - Centromex, Mexico City, MX

    Networking and Cabling Systems Certified Engineer - ANIXTER, Mexico City, MX


     


    TECHNICAL / MANAGERIAL SKILLS:

     


    Primary Profile: Technical Writing / Project/Portfolio Management / Business Process Specialist. 
    Empowerment, Cultural intelligence (CQ), strong communication and interpersonal skills.

    Secondary Profile: Knowledge Management / Workforce Management / Resource Planning and Management / e-Learning

    Operating Systems: MS DOS, Windows, and Linux.

    Programming Languages: Visual Basic, JavaScript, PowerBuilder, .Net, - Wed Development -

    Databases: SAS, Oracle, Cognos Impromptu, SQL (QMF), MySQL

    Live Meeting Tools: GoMeeting, Webex, Skype

    Help Authoring: RoboHelp, AuthorIT, FrameMaker, Acrobat, Doc-to-Help

    Call Center Apps: CMS Avaya, IEX TotalView, NICE, DAVOX

    Business Intelligence and Big Data: AbInitio, Teradata, Cognos, Hadoop, 

    Project Management: OPPM, Planview, Visio , Project, Blueprint, Quality Center, Rational Rose, Enterpirse Architect

    Office: Open Office, MS Office, SharePoint, Lotus Notes, etc.

     



    Passport and US VISA current. Able to relocate depending on job requirements and contractual conditions. *

     
    © 2018 Jorge Carlos Pontón